Our Refund and Cancellation Policy

Effective Date: 01/04/2023

Welcome to the Natures Sparsh Herbal Cosmetics refund and return policy for our website, https://naturessparsh.com/ (the “Website”). This policy outlines the terms and conditions related to refunds and returns of our products. By making a purchase from our Website, you agree to comply with this refund and return policy. If you do not agree with any part of this policy, please do not make a purchase.

Refund Policy

We strive to provide you with high-quality products. If you are not satisfied with your purchase, we offer a refund within 15 days from the date of purchase. To be eligible for a refund, the following conditions must be met:

• The product must be in its original packaging and unused.
• You must provide a valid proof of purchase, such as an order number or receipt.
• The return must be initiated within the specified refund period.

Return Process

If you wish to return a product for a refund, please follow these steps:

1. Contact our customer care team at:

   • Customer Care Number: 01334-232090
   • Email: [email protected]
   • Working Hours: 9:30 AM – 6:30 PM

2. Provide your order number and the reason for the return. Our customer care team will guide you through the return process and provide you with instructions for returning the product.

3. Pack the product securely in its original packaging, including all accessories, documentation, and any other materials that were included with the product.

4. Ship the product back to the following address:
   Plot no. 16, Sector- 3A, Integrated Industrial Estate, SIDCUL, Ranipur, Uttarakhand 249403
   

5. Once we receive the returned product and verify its condition, we will process your refund.

Return Shipping Costs

Please note that the customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

We do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item on our Website.

Changes to Refund & Return Policy

We reserve the right to modify this Refund & Return Policy at any time. Changes are effective when they are posted on this page. It is your responsibility to review this policy periodically for updates.

Governing Law

This refund and return policy is governed by and construed in accordance with the laws of India and you irrevocably submit to the exclusive jurisdiction of the courts of Delhi.

By making a purchase from our Website, you acknowledge that you have read, understood, and agree to this Refund & Return Policy. If you do not agree to this policy, please do not make a purchase.

Last updated: 01/04/2023